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Privacy Policy

This privacy policy applies between you, the Client of this Website and Claim Hunters Ltd (of which, FinancialClaims.com is a trading name), the owner and provider of this Website. Claim Hunters Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

1.In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Claim Hunters Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation 2018 (GDPR);

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Claim Hunters Ltd, or us

Claim Hunters Ltd is a company incorporated in England and Wales with registered number 07863553 whose registered office is at 30 Clarendon Road, Watford, WD17 1JJ.

Claim Hunters Ltd is authorised and regulated by the Financial Conduct Authority (FRN 833866);

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

Client or you

Any individual that accesses the Website and is not either (i) employed by Claim Hunters Ltd and acting in the course of their employment or (ii) is a business client, or representative of a business client of Claim Hunters Ltd (iii) engaged as a consultant providing services to Claim Hunters Ltd and accessing the Website in connection with the provision of such services;

Website

The website that you are currently using, Claim Hunters Ltd, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
  • a. the singular includes the plural and vice versa;
  • b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • d. "including" is understood to mean "including without limitation";
  • e. reference to any statutory provision includes any modification or amendment of it;
  • f. the headings and sub-headings do not form part of this privacy policy.
3.Scope of this privacy policy

This privacy policy applies only to the actions of Claim Hunters Ltd. and clients with respect to this Website and our services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

4.Client data is collected by Claim Hunters Ltd via our website, and it obtained for the purpose of pursuing financial claims. Claim Hunters Ltd will act as the Controller of your personal data, and data will not be used for any other purpose than is detailed within our Terms of Service. We may collect the following Data, which includes personal Data, from you:

  • A. Name and previous names
  • B. Postal Address and previous addresses
  • C. Email address & Telephone Number
  • D. Date of Birth
  • E. Your signature
  • F. Information relating to financial accounts, including account numbers in each case, in accordance with this privacy policy.

By submitting your details to Claim Hunters Ltd, a unique account will be created within our database systems.

Our use of Data

5. Once an individual has created a Claim Hunters Ltd account and become a Client, Claim Hunters Ltd will act as a "data controller".

6. We will retain a Client’s personal data if that Client has an active Claim Hunters Ltd account. Should the account be closed, for any reason (including, but not limited to, completion of claims, no valid claims located, or cancellation), the Client’s data will be retained for a period of six years after the point of closure, unless a specific request is received to purge it. This retention period is to protect Clients who may wish to make a complaint about the business, as, under FCA rules, they have six years in which to do so.

If a Client has ‘opted-in’ to receive direct marketing materials, then their data will be stored for the purposes of sending such materials, until such time as the business closes or the Client ‘opts-out’ of receiving them.

7. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will only be shared with third parties for the express purpose of carrying out our service.

  • a) Claim Hunters Ltd will share data with the Financial Businesses a Client has identified within an application as wishing to potentially submit a claim against.
  • b) Where necessary, we may also share your data with dispute intermediaries, including the Financial Ombudsman Service (FOS) https://www.financial-ombudsman.org.uk/ and the Financial Services Compensation Scheme (FSCS) https://www.fscs.org.uk/.
  • c) Where a client is making a claim for a tax rebate, their data will be shared with Her Majesty’s Revenue & Customs (HMRC) https://www.gov.uk/government/organisations/hm-revenue-customs.
  • d) For certain claims, Claim Hunters Ltd will act as an introducer and data regarding your claim will be passed to our partners in order to access the validity of a claim.
    • i. Where applicable, data will be shared with Dolfin Tech Ltd (who are based in the UK and registered in England & Wales #12082317). Where involved, Dolfin Tech will act as a Joint Controller of Client data.
    • ii. Dolfin Tech Ltd may share the data with their auditing partner, for the purposes of establishing the validity of a claim. Their auditing partner is Audit Partners Ltd (who are based in the UK and registered in England & Wales #10887243). Audit Partners Ltd will act as a Data Processor of Dolfin Tech Ltd’s.
    • iii. Where necessary, your data may also be shared with a legal intermediary, Clear Legal Marketing Ltd (whom are based in the UK and registered in England & Wales #07933243), and one or more of their Panel of Solicitors (of whom a complete list is available here; https://ppisecretcommissions.co.uk/panel-solicitors). Both Clear Legal Marketing Ltd and their panel of solicitors will act as Data Processors of Dolfin Tech Ltd., until such time as a Client agrees to enter into an agreement with a solicitor’s firm to pursue a claim. At that point, the solicitor will become a Data Controller, and Claim Hunters Ltd’s involvement will end.
    • iv. Please note that the Privacy Policies for Dolfin Tech Ltd, Audit Partners Ltd, Clear Legal Marketing Ltd and any member of the panel of solicitors can be provided upon request.
  • e) Where fees are paid by credit or debit card, payment data will be shared with Stripe https://stripe.com/gb for the purposes of carrying out card transactions. All data relating to card payments, including credit or debit card data is stored in Stripe’s secured servers.
  • f) Claim Hunters Ltd may use other third-party services to make contact with a Client. These include the email client MailChimp https://mailchimp.com/, which is a trading name of The Rocket Science Group, and SMS service FireText https://www.firetext.co.uk/, which is a trading name of FireText Communications Ltd.
  • g) Claim Hunters Ltd utilises the Microsoft Azure https://azure.microsoft.com/en-gb/ hosting service for its website and applications. Personal data will be stored on Microsoft servers, located in the European Union.
  • h) Claim Hunters Ltd utilise Shredpoint https://shredpoint.co.uk/ for secure destruction of sensitive paper documentation.
  • i) Claim Hunters Ltd reserves the right to refer bad debt to an independent debt collection agency, as details within applicable Terms of Service. We utilise the services of Daniel Silvermans Ltd https://www.danielssilverman.co.uk/ registered in England 03998129.
  • j) Where repayments are owed to Claim Hunters Ltd, we reserve the right to share your data with PaymentPlan.co.uk (a trading name of Socialicity Group Ltd registered in England 08064992). This is to offer clients the ability to settle outstanding fees in scheduled payment plans, through the PaymentPlan.co.uk application.
    • i. Personal data will be shared with PaymentPlan.co.uk for the purposes of sending invitations via their platform to create an account with their service and set-up a repayment plan. Until an invitation is accepted, PaymentPlan.co.uk will act as a Data Processor.
    • ii. If a subject accepts this invitation and creates a PaymentPlan.co.uk account, they will be entering into an agreement with that party, and PaymentPlan.co.uk will become a controller of that data. This will not alter the relationship between Claim Hunters Ltd and you.
  • k) Claim Hunters Limited formally used the services of Direct Data Capture Ltd (DDC Ltd), registered in the UK. In turn, DDC Ltd may have used the services of International Data Conversion Solutions, Inc. (IDCSI) based in The Philippines. IDCSI will act on behalf of DDC Ltd, as a ‘sub-processor’. Data was only passed to DDC Ltd for the express use of processing for Claim Hunters Limited, and was not used, retained or sub-processed for any other purpose. DDC Ltd provided Claim Hunters Limited with details of their own Appropriate Safeguards, security, and privacy procedures with regards to their relationship with IDCSI.

All personal Data is stored securely in accordance with the principles of the GDPR. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • a. internal record keeping;
  • b. improvement of our products / services;
  • c. transmission by email of promotional materials that may be of interest to you (with your consent);
  • d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.

Third party websites and services

10. Claim Hunters Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of our websites. The providers of such services do not have access to certain personal Data provided by Clients of our websites.

Links to other websites

11. Our websites may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

12. Claim Hunters Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Claim Hunters Ltd. Data provided by Clients will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

13. We may also disclose Anonymised Data to a prospective purchaser of our business or any part of it.

14. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

15. Claim Hunters Ltd has a policy of ‘privacy by design’, and your data will not be used for the purposes of direct marketing, unless you specifically request to receive such materials. Claim Hunters Ltd will not share your data with third parties for the purposes of marketing, without specific consent from you. Wherever you are opted to receive such materials, you will be given options to restrict our use of your Data. This may include the following:

  • a) use of Data for direct marketing purposes, if you have consented for such; and
  • b) sharing Data with third parties.

Functionality of the Websites

16. To use all features and functions available on our websites, you may be required to submit certain Data.

17. You may restrict your internet browser's use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

18. You have the right to ask for a copy of any of your personal Data held by Claim Hunters Ltd (where such Data is held), as is your right to access under GDPR. There will be no charge for this provision (except where requests are repetitious or unreasonable), and we will provide the data within 30 days of receipt of your request.

Any requests for Access or restriction must be made in writing to the Data Protection Officer through our postal address, or by email to dataprotectionofficer@socialicity.co.uk.

Security

19. Data security is of great importance to Claim Hunters Ltd and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via our websites.

21. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to our websites.

Cookies

22. Our websites may place and access certain Cookies on your computer. Claim Hunters Ltd uses Cookies to improve your experience of using our websites and to improve our range of services. Claim Hunters Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

23. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

24. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Claim Hunters Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

25. This Website may place the following Cookies:

26. Type of Cookie and Purpose

Claim Hunters uses a mixture of first and third-party cookies for various purposes.

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Necessary cookies include:

ASP.NET_SessionId - Used by Microsoft .NET-based sites to maintain an anonymized user session by the server.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that Clients are finding what they are looking for easily.

Analytical/performance cookies include:

_gid – Google Analytics Cookie that keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.

_ga - Google Analytics Cookie that records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.

#collect – Google Analytics Cookie that sends data such as visitor’s behaviour and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.

_gat# - Google Analytics Cookie that enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.

Advertising cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Advertising cookies include:

test_cookie - DoubleClick session cookie used to check if the user’s browser supports cookies.

_fbp - Facebook tracking pixel used to identify visitors for personalized advertising.

fr – Facebook cookie used to collect a unique browser and user ID, used for targeted advertising.

ga-audiences - Google AdWords cookie used to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

tr/ - Facebook tracking pixel used to identify visitors for personalized advertising

IDE - DoubleClick cookie used to measure the conversion rate of ads presented to the user. Expires in 1.5 years

__adal_ca – Adalyser cookie that stores which advertising campaign drove a user to visit.

__adal_id – Adalyser cookie that uniquely identifies a device.

__adal_cw – Adalyser cookie that ties back conversion events to earlier visits.

adal_out_queue_adalyserTracker_get – Adalyser cookie is used to track the visitor across multiple devices including TV. This is done to re-target the visitor through multiple channels.

__adal_ses - Adalyser cookie used to track user sessions and conversions so that they can be attributed accordingly to TV advertising campaigns.

Social Networking cookies

These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes.

Social Networking cookies include:

Personalization_id – Twitter cookie used on sites that share Twitter content and with Twitter share plugin. Persistent cookie that is set for 730 days

27. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

28. You can choose to delete Cookies at any time; however you may lose any information that enables you to access our websites more quickly and efficiently including, but not limited to, personalisation settings.

29. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Prevention of Money Laundering

30. We may use and search the records of credit reference or fraud prevention agencies to check your identity to prevent money laundering, unless you have furnished other satisfactory proof of identity.

General

31. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

32. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

33. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

34. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh Courts.

Changes to this privacy policy

35. Claim Hunters Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Your rights

36. In addition to your rights to access and restrict the use of your Personal Data, you can also request to have this restricted, rectified, object to processing, or to have your data erased. If consent is the basis of processing of your data, then Claim Hunters Ltd will comply with this request and remove all Personal Data from our databases. However, if there is another legal basis for processing your data, we will clarify what data has been retained and the reasons for this.

In instances where a data subject exercises their right to erasure, and the business has no other legal basis to process the data, the request will be conducted, but the business will retain a small amount of personal data in a log of erased files. This is to ensure that there is a record that the request was actioned.

It should be noted that, as detailed in Section 6 of this policy, data is retained for a period of six years, as this is the period that a consumer has to make a complaint against our service (as outlined by the FCA). If a client exercises their right to have their data erased before this period elapses, they are acknowledging that it may be difficult or impossible for the business to fully respond to a complaint that might be received after the erasure has been completed.

If you are not satisfied with any response to a request made to exercise your rights or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting ICO.org.uk/.

Our Data Protection Officer is Edward Beesley and you can contact them at dataprotectionofficer@claimhunters.com or by writing to;

Data Protection Officer
Claim Hunters Ltd
30 Clarendon Road
WATFORD
WD17 1JJ


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