collectively all information that you submit to Claim Hunters Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation 2018 (GDPR);
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Claim Hunters Ltd is a company incorporated in England and Wales with registered number 07863553 whose registered office is at 30 Clarendon Road, Watford, WD17 1JJ.
Claim Hunters Ltd is authorised and regulated by the Financial Conduct Authority (FRN 833866);
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
Any individual that accesses the Website and is not either (i) employed by Claim Hunters Ltd and acting in the course of their employment or (ii) is a business client, or representative of a business client of Claim Hunters Ltd (iii) engaged as a consultant providing services to Claim Hunters Ltd and accessing the Website in connection with the provision of such services;
The website that you are currently using, Claim Hunters Ltd, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
4.Client data is collected by Claim Hunters Ltd via our website, and it obtained for the purpose of pursuing financial claims. Claim Hunters Ltd will act as the Controller of your personal data, and data will not be used for any other purpose than is detailed within our Terms of Service. We may collect the following Data, which includes personal Data, from you:
By submitting your details to Claim Hunters Ltd, a unique account will be created within our database systems.
5. Once an individual has created a Claim Hunters Ltd account and become a Client, Claim Hunters Ltd will act as a "data controller".
6. We will retain a Client’s personal data if that Client has an active Claim Hunters Ltd account. Should the account be closed, for any reason (including, but not limited to, completion of claims, no valid claims located, or cancellation), the Client’s data will be retained for a period of six years after the point of closure, unless a specific request is received to purge it. This retention period is to protect Clients who may wish to make a complaint about the business, as, under FCA rules, they have six years in which to do so.
If a Client has ‘opted-in’ to receive direct marketing materials, then their data will be stored for the purposes of sending such materials, until such time as the business closes or the Client ‘opts-out’ of receiving them.
7. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will only be shared with third parties for the express purpose of carrying out our service.
All personal Data is stored securely in accordance with the principles of the GDPR. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
10. Claim Hunters Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of our websites. The providers of such services do not have access to certain personal Data provided by Clients of our websites.
13. We may also disclose Anonymised Data to a prospective purchaser of our business or any part of it.
14. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
15. Claim Hunters Ltd has a policy of ‘privacy by design’, and your data will not be used for the purposes of direct marketing, unless you specifically request to receive such materials. Claim Hunters Ltd will not share your data with third parties for the purposes of marketing, without specific consent from you. Wherever you are opted to receive such materials, you will be given options to restrict our use of your Data. This may include the following:
16. To use all features and functions available on our websites, you may be required to submit certain Data.
18. You have the right to ask for a copy of any of your personal Data held by Claim Hunters Ltd (where such Data is held), as is your right to access under GDPR. There will be no charge for this provision (except where requests are repetitious or unreasonable), and we will provide the data within 30 days of receipt of your request.
Any requests for Access or restriction must be made in writing to the Data Protection Officer through our postal address, or by email to email@example.com.
19. Data security is of great importance to Claim Hunters Ltd and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via our websites.
21. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to our websites.
23. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
24. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Claim Hunters Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
25. This Website may place the following Cookies:
26. Type of Cookie and Purpose
Claim Hunters uses a mixture of first and third-party cookies for various purposes.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Necessary cookies include:
ASP.NET_SessionId - Used by Microsoft .NET-based sites to maintain an anonymized user session by the server.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that Clients are finding what they are looking for easily.
Analytical/performance cookies include:
_gid – Google Analytics Cookie that keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
_ga - Google Analytics Cookie that records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.
#collect – Google Analytics Cookie that sends data such as visitor’s behaviour and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.
_gat# - Google Analytics Cookie that enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Advertising cookies include:
test_cookie - DoubleClick session cookie used to check if the user’s browser supports cookies.
_fbp - Facebook tracking pixel used to identify visitors for personalized advertising.
fr – Facebook cookie used to collect a unique browser and user ID, used for targeted advertising.
ga-audiences - Google AdWords cookie used to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
tr/ - Facebook tracking pixel used to identify visitors for personalized advertising
IDE - DoubleClick cookie used to measure the conversion rate of ads presented to the user. Expires in 1.5 years
__adal_ca – Adalyser cookie that stores which advertising campaign drove a user to visit.
__adal_id – Adalyser cookie that uniquely identifies a device.
__adal_cw – Adalyser cookie that ties back conversion events to earlier visits.
adal_out_queue_adalyserTracker_get – Adalyser cookie is used to track the visitor across multiple devices including TV. This is done to re-target the visitor through multiple channels.
__adal_ses - Adalyser cookie used to track user sessions and conversions so that they can be attributed accordingly to TV advertising campaigns.
These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes.
Social Networking cookies include:
Personalization_id – Twitter cookie used on sites that share Twitter content and with Twitter share plugin. Persistent cookie that is set for 730 days
27. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
28. You can choose to delete Cookies at any time; however you may lose any information that enables you to access our websites more quickly and efficiently including, but not limited to, personalisation settings.
29. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Prevention of Money Laundering
30. We may use and search the records of credit reference or fraud prevention agencies to check your identity to prevent money laundering, unless you have furnished other satisfactory proof of identity.
33. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
34. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh Courts.
36. In addition to your rights to access and restrict the use of your Personal Data, you can also request to have this restricted, rectified, object to processing, or to have your data erased. If consent is the basis of processing of your data, then Claim Hunters Ltd will comply with this request and remove all Personal Data from our databases. However, if there is another legal basis for processing your data, we will clarify what data has been retained and the reasons for this.
In instances where a data subject exercises their right to erasure, and the business has no other legal basis to process the data, the request will be conducted, but the business will retain a small amount of personal data in a log of erased files. This is to ensure that there is a record that the request was actioned.
It should be noted that, as detailed in Section 6 of this policy, data is retained for a period of six years, as this is the period that a consumer has to make a complaint against our service (as outlined by the FCA). If a client exercises their right to have their data erased before this period elapses, they are acknowledging that it may be difficult or impossible for the business to fully respond to a complaint that might be received after the erasure has been completed.
If you are not satisfied with any response to a request made to exercise your rights or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting ICO.org.uk/.
Our Data Protection Officer is Edward Beesley and you can contact them at firstname.lastname@example.org or by writing to;
Data Protection Officer
Claim Hunters Ltd
30 Clarendon Road