A Claims Management Company

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Privacy Notice

Your Personal Data: A Privacy Notice

Claim Hunters Limited will act as a ‘Data Controller’ of the personal data provided to us.

What we need

This data includes all basic information you have provided, including name (current and previous), address (current and previous), telephone number, email address, date of birth, etc. This also includes the details of any financial business you have identified as holding credit with, the credit type, and (provided either by you or said financial businesses) the details of those products.

If we identify a financial product for which a complaint can be made for mis-selling, we will also need to obtain from you some additional information, relating to your employment and medical-history.

Why we need this data

Claim Hunters Limited requires this data, firstly to verify your consent to act on your behalf as Claims Management Company and approach the financial businesses you have identified. Secondly, it is necessary in order to be able to locate and access the required historic financial data with said businesses. Finally, it forms the basis of the complaint(s) being made on your behalf for claiming redress, on your behalf.

This consent, ‘contractual obligation’ and ‘legitimate business interest’ form Claim Hunters Limited’s legal basis for processing your personal data.

What we will do with your data

The data you provide will be shared with the financial businesses you have identified as wishing to investigate. If necessary, it may also be provided to intermediary or regulatory bodies, such as The Financial Ombudsman Service or The Financial Services Compensation Scheme, if a mis-selling complaint cannot be resolved directly with said financial business.

Where you are making a claim for overpaid tax, the data you provide will be shared with HMRC.

Sharing Your Data

All data processed by Claim Hunters Limited is done within our offices in the UK. However, Claim Hunters Limited formally used the services of Direct Data Capture Ltd (DDC Ltd), registered in the UK. In turn, DDC Ltd may have used the services of International Data Conversion Solutions, Inc. (IDCSI) based in The Philippines. IDCSI will act on behalf of DDC Ltd, as a ‘sub-processor’. Data was only passed to DDC Ltd for the express use of processing for Claim Hunters Limited, and was not used, retained or sub-processed for any other purpose. DDC Ltd provided Claim Hunters Limited with details of their own Appropriate Safeguards, security and privacy procedures with regards to their relationship with IDCSI. This is bound by the Standard Contractual Clauses for Data Transfer outside of the European Economic Area (EEA), within their own written contracts.

As of January 2020, Claim Hunters Limited no longer utilises the services of DDC Ltd or IDCSI. Access to any data relating to our clients and customers was removed as of this time.

Please be aware, however, that your information may be stored on Microsoft Azure’s cloud-based system whose servers are located within the European Union.

Data will also be shared with other select processors for the purposes of carrying out specific functions, such as sending correspondence and processing payments.

Where a payment is overdue, the business reserves the right to pass the debt to a Debt Collections Agency. We may also offer the settlement of an outstanding fee through PaymentPlan.co.uk (a trading name of Socialicity Group Ltd.). In this event, basic information will be uploaded to PaymentPlan.co.uk so that invitations are sent to the relevant clients. The invitation will present the option to create a PaymentPlan.co.uk account to settle a fee. PaymentPlan.co.uk’s terms and privacy policy are separate to Claim Hunters, and if an account is created, PaymentPlan.co.uk will be a Controller of your personal data.

Full details on third party services used for the fulfilment of our service can be found on our full Privacy Policy.

We take all reasonable steps to ensure that your personal data is processed securely.

How long we will keep your data

Claim Hunters Limited is conscious to ensure that we respect our clients’ right to be ‘forgotten’, and to this end we aim to keep your data for no longer than necessary. Due to regulatory requirements, Claim Hunters Limited will keep the data of any client who we have signed up to our service, either for a period of six years from the completion or termination of our contract, or at the point the business closes, whichever occurs first.

Checking your details

If you wish to verify the details you have submitted to Claim Hunters Limited, you may do so by contacting us via e-mail or writing to the address given below.

What are cookies?

Cookies are tiny files which websites use in order to work properly and provide important visitor data to website owners. They can be placed on your computer when you visit a website and help to make your web experience quicker, easier and tailored to you. They cannot be used to identify you personally.

Cookies remember information about you when you visit our site, which is necessary to provide some of our services.

Session cookies are those which expire upon the closing of the web browser and persistent cookies are those which remain in place after a session has ended.

Informational cookies allow website owners to gain an understanding of their traffic and visitor engagement levels, which they can then continually improve their website and enhance the user experience.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • • Recognising that you may already have given a username and password, so you don't need to do it for every web page requested.
  • • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • • Analysing anonymised data to help us understand how people interact with govt services so we can make them better

Cookies can be removed from your device and blocked or limited via your browser.

There are two types of cookies you may encounter when using www.Claimhuntersltd.co.uk:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

More information on the cookies used within this website can be found in our full Privacy Policy, which is linked at the bottom of this page.

Prevention of Money Laundering

We may use and search the records of credit reference or fraud prevention agencies to check your identity to prevent money laundering, unless you have furnished other satisfactory proof of identity.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting https://ico.org.uk/.

Our Data Protection Officer is Edward Beesley and you can contact them at dataprotectionofficer@claimhunters.com.

To view Claim Hunters Ltd’s full Privacy Policy, click here Privacy Policy

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