A Claims Management Company

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Privacy Policy

Your Personal Data: A Privacy Notice

Claim Hunters Limited will act as a ‘Data Controller’ of the personal data provided to us.

What we need

This data includes all basic information you have provided, including name (current and previous), address (current and previous), telephone number, email address, date of birth, etc. This also includes the details of any financial business you have identified as holding credit with, the credit type, and (provided either by you or said financial businesses) the details of those products.

If we are identify a financial products for which a complaint can be made for mis-selling, we will also need to obtain from you, and process some additional information, relating to your employment and medical-history.

Why we need this data

Claim Hunters Limited requires this data, firstly to verify your consent to act on your behalf as Claims Management Company and approach the financial businesses you have identified. Secondly, it is necessary in order to be able to locate and access the required historic financial data with said businesses. Finally, it forms the basis of the complaint(s) being made on your behalf for claiming redress, on your behalf.

This consent, ‘contractual obligation’ and ‘legitimate business interest’ form Claim Hunters Limited’s legal basis for processing your personal data.

What we will do with your data

The data you provide will be shared with the financial businesses you have identified as wishing to investigate. If necessary, it may also be provided to intermediary or regulatory bodies, such as The Financial Ombudsman Service or The Financial Services Compensation Scheme, if a mis-selling complaint cannot be resolved directly with said financial business.

All data processed by Claim Hunters Limited is done within our offices in the UK. However, we also utilise the services of Direct Data Capture Ltd (DDC Ltd), registered in the UK. In turn, DDC Ltd may use the services of International Data Conversion Solutions, Inc. (IDCSI) based in The Philippines. IDCSI will act on behalf of DDC Ltd, as a ‘sub-processor’. Data is only passed to DDC Ltd for the express use of processing for Claim Hunters Limited, and is not used, retained or sub-processed for any other purpose. DDC Ltd provides Claim Hunters Limited with details of their own Appropriate Safeguards, security and privacy procedures with regards to their relationship with IDCSI. This is bound by the Standard Contractual Clauses for Data Transfer outside of the European Economic Area (EEA), within their own written contracts.

How long we will keep your data

Claim Hunters Limited is conscious to ensure that we respect our clients’ right to be ‘forgotten’, and to this end we aim to keep your data for no longer than necessary. Due to regulatory requirements, Claim Hunters Limited will keep the data of any client who we have entered into a process of re-claiming PPI, either for a period of six years from the completion of our contract, or at the point the business closes, whichever occurs first. Should the process not proceed, then data will be held for no longer than sixty days. After this point, your data will be removed or anonymised. Data held by DDC Ltd (or their sub-processors) shall be removed from their systems after sixty days from the completion of their processing.

Checking your details

If you wish to verify the details you have submitted to Claim Hunters Limited, you may do so by contacting us via e-mail or writing to the address given below.

What are cookies?

Cookies are tiny files which websites use in order to work properly and provide important visitor data to website owners. They can be placed on your computer when you visit a website and help to make your web experience quicker, easier and tailored to you. They cannot be used to identify you personally.

Cookies remember information about you when you visit our site, which is necessary to provide some of our services.

Session cookies are those which expire upon the closing of the web browser and persistent cookies are those which remain in place after a session has ended.

Informational cookies allow website owners to gain an understanding of their traffic and visitor engagement levels, which they can then continually improve their website and enhance the user experience.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • Analysing anonymised data to help us understand how people interact with govt services so we can make them better

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using www.Claimhuntersltd.co.uk:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

Cookies set by Claim Hunters Limited website

ASP.NET_SessionId - session to identify which form is active on page and required for the website to function. Expires on exit from website.

Third party cookies

Google Analytics

_utma, _utmb, _utmc, _utmz - These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Privacy policy

Google Plus One

NID, PREF - These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Privacy policy

AddThis

__atuvc, dipsc, uid, uit, uvc - These cookies are used to collect information about how visitors use our site. We receive information such as which web page you came from, which type of browser you are using, and your general geographic location. When you and others use AddThis tools to share content, AddThis aggregate data about what pages are shared, when, and how. They also assign your web browser a unique identifier. This ID doesn't, and can't, say anything about you, it's just a random series of numbers and letters used to distinguish users from each other.

AddThis Privacy Policy

Prevention of Money Laundering

We may use and search the records of credit reference or fraud prevention agencies to check your identity to prevent money laundering, unless you have furnished other satisfactory proof of identity.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting https://ico.org.uk/.

Our Data Protection Officer is Edward Beesley and you can contact them at dataprotectionofficer@claimhunters.com.


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