A Claims Management Company

Reclaim mis-sold PPI! Call Claim Hunters Limited Today!

call us FREE on

0800 772 3264

or on your mobile

01923 476116

Fully Online Claim Process

No Phone Calls
No Account Numbers Needed

Tick all your loans, cards, mortgages - even if you don't have them anymore!
Who with?

Other banks
Who with?

Other banks
Who with?

Other banks
Who with?

Other providers
Who with?

Other providers
Your Details

To help your banks identify you we need a few details.

Tick if you took out joint credit and provide the details of the other borrower

(We'll only use this to keep you up-to-date with your claim)
Your Addresses

To help your banks identify you we need a few details.

Please be as thorough as possible to increase the chances of a successful claim.

Current Address

Previous Addresses

Previous Address 1

Previous Address 2

Previous Address 3

Previous Address 4

Previous Address 5

Previous Address 6

Previous Address 7

Previous Address 8

Previous Address 9

Agree to Our T&Cs

Terms & conditions

What you should know
1. Our Services

Claim Hunters Ltd is a Claims Management Company who specialises in making claims on behalf of clients who have been mis-sold financial services and financial products. We do not give legal advice; our service is limited to the process and administration of claims in relation to the mis­selling of financial services and financial products. We will correspond with the organisation or individual that sold your financial services and/or financial products, including requests for Disclosure of Information in respect of your claim/s if required, with the aim of securing a successful claim/s on your behalf. Should your claim/s not be accepted we will prepare and present your case to The Financial Ombudsman Service where we consider it is reasonable to do so. Other than the actions referred to above, we will not be obliged to take any action on your behalf, unless we otherwise agree in writing.

2. Customer Steps

You must complete the application form which requires that you sign both the Letter of Authority and the T&C’s (the documents we require to pursue the claim). Upon completion of the application you must promptly provide to us, at no cost to us, any authority we require and copies of any documents in your possession (in relation to the claim), with any other information, that we or the creditor ask for. If a claim is identified, you will be required to complete a short telephone fact find to help strengthen the claim. You will be sent email confirmation of this process, which requires your signature for verification. You may be contacted by your bank directly in relation to the specifics of the claim, but you are able to defer them to us.

3. Progress Report

We will keep you informed of the progress of your claim and will advise you on the best course of action at every stage. You can also track the progress of your complaint via our website portal.

4. Our Fees

Claim Hunters Ltd operates on a ‘no win no fee’ basis which means you do not pay us if your claim is unsuccessful and if successful, you only pay our fee once the lender has made a compensation payment to you. On successful completion of your claim, you’ll pay us 24% of any sum recovered (this is a fee of 20% of the gross offer plus VAT charged at the current rate).

4.1 Fee Illustration

Sum Recovered

£1,000

£3,000

£10,000

Our Fee @ 20%

£200

£600

£2,000

VAT @ 20%

£40

£120

£400

Total Fee Payable

£240

£720

£2,400

Total Money Direct to You

£760

£2,280

£7,600

Please note: If previous liabilities exist, any sum recovered may be offset against these existing liabilities.

In the instance that the arrears present exceed the sum recovered, the sum recovered may be off-set and you will, where necessary, be liable to pay Our Fee from your own funds.

The percentage of the overall sum recovered will vary on a case-by-case basis, and the amount quoted in our examples are purely to illustrate how redress is broken down. The fee that you have to pay may be more or less than the amount illustrated.

5. Cancellation & Termination

You may terminate this agreement for free at any time up to the point an offer is made on a successful claim, by returning your signed 'Cancellation Form' (included in your initial pack), or by notifying us, by post, email or by telephone without any obligation to us.

There is no fee for cancellation. However, If you do not perform any of your obligations under the T&C’s, so that we are unable to perform our own obligations, we may (if we decide to do so) regard you as having terminated our agreement, in which case you will still be liable to pay us Our Fee.

6. Making a Claim Yourself

You are not required to use a Claims Management Company to pursue your claim. You have the right to go direct to your lender, or to use the Financial Ombudsman Service to seek redress independently and free of charge. You may also have the right to claim via the Financial Services Compensation Scheme (FSCS) for free, if you have been mis-advised and the firm has since failed - more information can be found at www.fscs.org.uk.

TERMS & CONDITIONS

Claim Hunters Ltd (trading as Claim Hunters, claimhunters and FinancialClaims.com) is a Claims Management Company who specialises in making claims on behalf of clients who have been mis-sold financial services or financial products. We have agreed to make a claim/s, on your behalf, in respect of the potential mis-selling of your financial services or financial products, on the terms of this agreement. We do not give legal advice; our service is limited to the process and administration of claims in relation to the mis-selling of financial services or financial products as set out in this agreement.

Claim Hunters Ltd is authorised and regulated by the Financial Conduct Authority under FRN 833866. You do not need to use a claims management company to make a complaint to your lender. You have the right to use the Financial Ombudsman Service (www.financialombudsman.org.uk) to seek redress independently, and for free in relation to mis-sold products. You may also have the right to claim via the Financial Services Compensation Scheme (FSCS) for free, if you have been mis-advised and the firm (that advised you) has since failed - more information can be found at www.fscs.org.uk.

1. Definition of Terms

We, Us and Our means Claim Hunters Ltd (and all of its trading names), whose registered office is at 30 Clarendon Road, Watford, Hertfordshire, WD17 1JJ; company registration number 07863553.

You and Your means You the person/s entering into this Agreement.

Your Insurance Policy means the financial services or financial products sold or provided to you.

Your Bank - the bank(s) means a financial institution(s) or other provider(s) of generic financial services against which We bring a Claim on your behalf.

Claim – a claim or claims made by Us to the Bank on your behalf relating to one or more of your financial services or financial products.

2. Scope of Work

We will correspond with the organisation or individual that sold your financial services or financial products, including requests for Disclosure of Information in respect of your claim/s if required, with the aim of securing a successful claim/s on your behalf.

Should your claim/s not be accepted we will prepare and present your case to The Financial Ombudsman Service where we consider it is reasonable to do so.

We will keep you informed of the progress of your claim and will advise you on the best course of action at every stage. You can also track the progress of your complaint via our website portal.

Other than the actions referred to above, we will not be obliged to take any action on your behalf, unless we otherwise agree in writing.

3. No Guarantee

We give no guarantee and make no representation that any claim/s that we make on your behalf will be successful, or that we will be able to recover any particular sum of money, or achieve any particular result, for you and you agree not to hold us liable for any amounts we are unable to recover.

4. Fees and Interest
  • 4.1. On successful completion of your claim/s, you pay us 24% (inclusive of VAT) at the current rate, Our Fee, of:
    1. The gross amount of any sum recovered, prior to the deduction of any tax, and including any interest that may be awarded; and/or
    2. the amount by which, any loan to you and/or amount or liability owed by you (including interest), is reduced, written off, cancelled or waived, as a result of, or pursuant or in relation to, or following, a claim or demand (whether by you, or by us), in relation to the alleged mis-selling of financial services or financial products (Sum Recovered).

      Fee Examples (illustration only):

      *There may be an additional income tax liability to you, depending on your individual circumstances.

      Example 1: No arrears present

      Sum Recovered*

      £1,000

      £3,000

      £10,000

      Our Fee @ 20%

      £200

      £600

      £2,000

      VAT @ 20%

      £40

      £120

      £400

      Total Fee Payable

      £240

      £720

      £2,400

      Total Money Direct to You

      £760

      £2,280

      £7,600

      Example 2: Arrears present. Potential for offset

      Fully Offset

      Partial Offset

      Partial Offset (all funds to arrears and fees)

      Sum Recovered*

      £1,000

      £3,000

      £10,000

      Arrears Present

      £1,000+

      £1,000

      £9,000

      Our Fee @ 20%

      £200

      £600

      £2,000

      VAT @ 20%

      £40

      £120

      £400

      Total Fee Payable

      £240*

      £720

      £2,400 (£1,400 payable from your own funds)*

      Total Money Direct to You

      £0

      £1,280

      £1,000

      Total Reduction in Arrears Achieved

      £1,000

      £1,000

      £9,000

      *Please note: If previous liabilities exist, any sum recovered may be offset against these existing liabilities. In the instance that the arrears present exceed the sum recovered - you will, where necessary, be liable to pay Our Fee from your own funds.

  • 4.2. If the organisation or individual against whom we are making a claim/s on your behalf, identify and award compensation against any further Insurance Policy/s, then a fee will be payable by You to Us for all such awards of compensation.
  • 4.3. We will issue an invoice for Our Fee, when it falls due.
  • 4.4. We operate a 'No Win No Fee' policy. No Win No Fee means you do not pay us if your claim is unsuccessful and if successful, you only pay our fee once the lender has made compensation payment to you.
  • 4.5. Our invoice will detail the timescales by which we expect you to have made the due payment for our services to us in full. Unless otherwise agreed with you, this will be within 14 days from the date you receive the funds from the financial business who is settling the complaint, or the date that the funds have been offset against existing arrears.
  • 4.6. In the event that you do not make full payment within the time period agreed on our invoice, we reserve the right to apply an additional penalty fee of no more than £50 from the date that the payment becomes late. Should we be unable to settle outstanding fees, we also reserve the right to refer the debt to our internal Credit Control department or third-party debt collection agencies, which may impose further penalty fees.
5. Your Obligations
  • 5.1. You must complete the application form which requires that you sign both the Letter of Authority and these T&C's.
  • 5.2. You must promptly provide to us, at no cost to us, copies of any documents in your possession (in relation to the claim), and with any other information, that we ask for at any time.
  • 5.3. You must make full, frank and prompt disclosure to us of all facts that you believe are relevant to your claim/s, and not deliberately mislead us at any time.
  • 5.4. You must promptly provide to us, at no cost to us, any authority we ask for at any time, authorising us to carry out our obligations under this agreement and to receive direct payment of the Sum Recovered (as referred to in clause 4.3 above).
6. Termination, lien and set off
  • 6.1. You may terminate this agreement at any time for free up to the point an offer is made on a successful claim, by returning your signed 'Cancellation Form' (included in your initial pack), or by notifying us in accordance with clause 7.5 below, by post, email (details below), or by telephone, without any obligation to us.
  • 6.2. There is no fee for cancellation. However, If you do not perform any of your obligations under this agreement, so that we are unable to perform our own obligations, we may (if we decide to do so) regard you as having terminated this agreement in accordance with the clause above, in which case you will still be liable to pay us Our Fee.
7. General
  • 7.1. This agreement may be amended from time to time, without notifying you.
  • 7.2. By signing these Terms and Conditions you agree for your electronic signature to be applied on the Letter of Authority to enable us to check if you have a claim.
  • 7.3. This agreement and the documents referred to in it make up the whole agreement between you and us. Nothing in this clause limits or restricts your rights or our rights in respect of any fraud or wilful concealment by the other.
  • 7.4. If we do not exercise, or we delay in exercising, any of our rights or remedies under this agreement, this does not mean that we have waived that right or remedy, or waived any other right or remedy that we may have, and if we only exercise a right or remedy once, or only exercise part of it, this will not stop us from exercising that right or remedy in the future, or any other right or remedy.
  • 7.5. This agreement and the documents referred to in it are only for the benefit of you and us and are not intended to benefit, or be enforceable by, anyone else.
  • 7.6. If either of us needs to notify the other of anything under this agreement, the notice will be sent by pre-paid first class recorded delivery post, if it needs to be sent by us to you, addressed to you at the address given at the head of this agreement (or to such other address as you have notified to us in accordance with this clause), and if it needs to be sent by you to us, to us at the address given at the head of this agreement (or to such other address as we have notified you in accordance with this clause), addressed to: 30 Clarendon Road, Watford, Hertfordshire, WD17 1JJ. Any such notice will be regarded as having been served 48 hours after the notice (provided that it has been correctly addressed and prepaid) has been posted. To prove service, it is sufficient to prove that the envelope containing the notice was properly addressed and delivered into the hands of a licensed postal operator for delivery, as referred to above.
  • 7.7. Claim Hunters Ltd is an affiliated company of Financial Claims Advisory Service Ltd(FRN 834279), sharing the same ownership, management and resources, including offices, staff and secure IT systems. As such, your Personal Data will be accessible to both companies. However, this will in no way impact the service you receive from Claim Hunters Ltd, and the security of your Personal Data shall not be in any way compromised.
  • 7.8. You are not required to use a claims management company to pursue your claim. You have the right to go direct to your lender, or to use the Financial Ombudsman Service (www.financial-ombudsman.org.uk) to seek redress independently and free of charge.You may also have the right to claim via the Financial Services Compensation Scheme (FSCS) for free, if you have been mis-advised and the firm (that advised you) has since failed – more information can be found at www.fscs.org.uk.
  • 7.9. For the purpose of any data protection legislation, as amended from time to time, you agree that we, and our associates, may collect, store, process and retain personal and sensitive data relating to you in carrying out our duties under these Terms. For full details please refer to our Privacy Policy which is available online and can be provided upon request.
  • 7.10. The construction, validity and performance of this agreement will be governed by and interpreted in accordance with English Law and you and we agree that the English Courts will have exclusive jurisdiction over such matters, however we will have the right to take action against you in relation to this agreement in any Court, in any country, if we feel that it is necessary.
8. Complaints Procedure

We pride ourselves on providing a professional service. If you are not happy with our service in any way, we would like to hear about it. A full copy of our complaints policy and procedure can be provided on request. Please address your complaint in writing to:

Complaints Manager
Claim Hunters Limited
30 Clarendon Road
Watford
Hertfordshire
WD17 1JJ
Email: aftersales@claimhunters.com

Alternatively you may complain by calling our Freephone number 0800 772 3264* or by email to complaints@claimhunters.com

*All calls are recorded for training and monitoring purposes.

If for any reason you are not satisfied that your complaint has been resolved fairly, then provided you are an ‘eligible complainant’ you are entitled to refer the matter to the Financial Ombudsman Service (www.financial-ombudsman.org.uk) at Exchange Tower, Harbour Exchange, London, E14 9SR or telephone 0800 023 4567.

  • Sign using your finger or stylus
  • Keep it fully contained within the box
  • Ensure it is a true likeness of your signature

By signing I agree to the above T&Cs and understand that a fee of 24% of any sum recovered is payable on completion of any successful claim(s).

Joint borrower signature

By signing I agree to the above T&Cs and understand that a fee of 24% of any sum recovered is payable on completion of any successful claim(s).

What email address would you like us to send a copy of your paperwork to?

(We'll only use this to keep you up-to-date with your claim)
Review and Proceed
Authority to Act
Name of Borrower
Maiden Name (if applicable)
Name of Joint Borrower (if any)
Maiden Name (if applicable)
Bank/Lender:
Account Number/Reference:
All Accounts
Current Address
Previous Addresses

I/we authorise Claim Hunters Limited to act on my/our behalf in relation to my/our claim for compensation arising out of the mis-selling of Insurance and/or Financial Products by you to me/us.

I/we confirm that you may disclose my/our personal data including any documents that you may hold to Claim Hunters Limited upon their request.

I understand that, in addition to the present Letter of Authority I will need to provide further information when raising an expression of dis-satisfaction to the Lender, about the underlying product(s), service(s) and where known, specific account number(s) being complained about. Doing so will enable the Lender to assess and determine the complaint as quickly and as effectively as possible.

We will require the signature of the executor alongside a death certificate and grant of probate in the case of any deceased parties

Please note that this Authority to Act covers all and previous accounts held.

Borrower signature

Joint borrower signature

Use the check box below to agree to our Authority to Act. Please note that the signature you have provided in the previous step will be used to sign acceptance of our Authority to Act.

You


Joint Borrower




To speed things up, we’ll text or call you as soon as we find out you’ve got PPI and quickly move on to the next step to get any owing monies to you faster.

Please let us know your preferred contact method below:
Privacy Notice
Your Personal Data: A Privacy Notice

Claim Hunters Limited will act as a ‘Data Controller’ of the personal data provided to us.

What we need

This data includes all basic information you have provided, including name (current and previous), address (current and previous), telephone number, email address, date of birth, etc. This also includes the details of any financial business you have identified as holding credit with, the credit type, and (provided either by you or said financial businesses) the details of those products.

If we are identify a financial products for which a complaint can be made for mis-selling, we will also need to obtain from you, and process some additional information, relating to your employment and medical-history.

If you consent for Claim Hunters Limited to send information about any future products we may offer, then we will retain your basic contact details, in order to get in touch with you.

Why we need this data

Claim Hunters Limited requires this data, firstly to verify your consent to act on your behalf as Claims Management Company and approach the financial businesses you have identified. Secondly, it is necessary in order to be able to locate and access the required historic financial data with said businesses. Finally, it forms the basis of the complaint(s) being made on your behalf for claiming redress, on your behalf.

This consent, ‘contractual obligation’ and ‘legitimate business interest’ form Claim Hunters Limited’s legal basis for processing your personal data.

What we will do with your data

The data you provide will be shared with the financial businesses you have identified as wishing to investigate. If necessary, it may also be provided to intermediary or regulatory bodies, such as The Financial Ombudsman Service or The Financial Services Compensation Scheme, if a mis-selling complaint cannot be resolved directly with said financial business.

All data processed by Claim Hunters Limited is done within our offices in the UK. However, we also utilise the services of Direct Data Capture Ltd (DDC Ltd), registered in the UK. In turn, DDC Ltd may use the services of International Data Conversion Solutions, Inc. (IDCSI) based in The Philippines. IDCSI will act on behalf of DDC Ltd, as a ‘sub-processor’. Data is only passed to DDC Ltd for the express use of processing for Claim Hunters Limited, and is not used, retained or sub-processed for any other purpose. DDC Ltd provides Claim Hunters Limited with details of their own Appropriate Safeguards, security and privacy procedures with regards to their relationship with IDCSI. This is bound by the Standard Contractual Clauses for Data Transfer outside of the European Economic Area (EEA), within their own written contracts.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. You can tick the box below; if this is something you would like to sign up to.

How long we will keep your data

Claim Hunters Limited is conscious to ensure that we respect our clients’ right to be ‘forgotten’, and to this end we aim to keep your data for no longer than necessary. Due to regulatory requirements, Claim Hunters Limited will keep the data of any client who we have entered into a process of re-claiming PPI, either for a period of six years from the completion of our contract, or at the point the business closes, whichever occurs first. Should the process not proceed, then data will be held for no longer than sixty days. After this point, your data will be removed or anonymised. Data held by DDC Ltd (or their sub-processors) shall be removed from their systems after sixty days from the completion of their processing.

If you consent for Claim Hunters Limited to send information about any future products we may offer, then we will retain your basic contact details, until such time as the business closes, or you request to have your information removed.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting https://ico.org.uk/.

Our Data Protection Officer is Edward Beesley and you can contact them at dataprotectionofficer@claimhunters.com.



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