A Claims Management Company

Reclaim mis-sold PPI! Call Claim Hunters Limited Today!

call us FREE on

0800 772 3264

or on your mobile

01923 476116

Frequently Asked Questions.

Who are we?

Claim Hunters Limited - is a specialist Claims Management Company that reclaims compensation for mis-sold financial policies. Our professional team will manage the entire claim process, including any appeals to the Financial Ombudsman and if required any court proceedings.

PPI Deadline for existing Claim Hunters clients

With the PPI deadline close, this is an extremely busy period for both the creditors and Claim Hunters.

If you have received confirmation from Claim Hunters that your complaint has been submitted to your lender, you may not hear from us again until we have received an update from them.Lenders normally respond within eight weeks to a PPI complaint, however, due to the volume of complaints they are likely to receive close to the deadline, we foresee this timescale being exceeded.

If you are yet to receive confirmation from us that your complaint has been submitted to your lender and would like to query the status of your potential claims, then please feel free to call us on 0800 772 3264.

Change of Fee Rate

As of 10th July 2018, Claim Hunters Limited changed the fee rate on successful PPI complaints to 24% (20%+VAT) of the gross offer. All clients who signed up on or after this date have entered into an agreement with fees at this rate. For all clients who signed up to Claim Hunters Limited service prior to 10th July 2018, the rate charged is 30% (25%+VAT) of the gross offer. Although the listed fee rates on our website now state the current rate of 24%, all fees charged will be at the rate agreed in the Terms of Business upon sign up.

All clients who entered into an agreement, prior to 10th July 2018 will still be charged at a fee rate of 30% (25%+VAT), irrespective of the date the invoice is raised.

Please note that the Terms of Business are agreed to upon completion of the initial sign-up to Claim Hunters Limited service. Any subsequent documentation completed or signed making reference to agreement to the Terms of Business is in reference to said Terms initially signed and sent to you.

To verify the fee rate that you have agreed to, please refer to the signed Terms of Business that was emailed to you after you signed up to Claim Hunters Limited.

Have I been mis-sold PPI?

Providers sometimes used aggressive sales tactics and failed to provide full information to customers about the policy.

So there is a chance that you may have been mis-sold it without even knowing!

Is Claim Hunters regulated by any Regulatory Body?

Yes.Claim Hunters Ltd is authorised and regulated by the Financial Conduct Authority under FRN 833866.

How does the process work?

Once we receive your signed paperwork, the claim will be passed to an account manager to assess your claim.

Claim Hunters Ltd will then contact your lender and endeavour to make sure that the lender responds within the required timescale.

Throughout the process Claim Hunters Limited will keep you updated on how the claim is progressing. You can also track the progress of your complaint via our website portal.

Should your claim be rejected by your lender, Claim Hunters Ltd will handle the appeal process on your behalf and present the relevant documentation to the Financial Ombudsman Service.

Claim Hunters Limited aim to acquire you a satisfactory refund at the end of the process; this will include all payments made to your lender for Payment Protection Insurance along with any statutory interest associated with the policy.

How much does it cost to make a PPI Claim?

You do not pay any upfront fees! So if you don't win, we don't charge you anything.

On successful completion of your claim, you’ll pay us 24% of any sum recovered(this is a fee of 20% of the gross offer plus VAT charged at the current rate).

Your PPI will generally have been attached to a credit agreement. If there is no outstanding balance, your compensation will be paid in a lump sum as per Example 1. In the event that there is still an outstanding balance the creditor may exercise the right to offset some or all of the compensation against the outstanding balance, as per Example 2

Fee Examples (illustration only):

*There may be an additional income tax liability to you, depending on your individual circumstances.

Example 1: No arrears present

Sum Recovered*

£1,000

£3,000

£10,000

Our Fee @ 20%

£200

£600

£2,000

VAT @ 20%

£40

£120

£400

Total Fee Payable

£240

£720

£2,400

Total Money Direct to You

£760

£2,280

£7,600

Example 2: Arrears present. Potential for offset

Fully Offset

Partial Offset

Partial Offset (all funds to arrears and fees)

Sum Recovered*

£1,000

£3,000

£10,000

Arrears Present

£1,000+

£1,000

£9,000

Our Fee @ 20%

£200

£600

£2,000

VAT @ 20%

£40

£120

£400

Total Fee Payable

£240*

£720

£2,400 (£1,400 payable from your own funds)*

Total Money Direct to You

£0

£1,280

£1,000

Total Reduction in Arrears Achieved

£1,000

£1,000

£9,000

*Please note: If previous liabilities exist, any sum recovered may be offset against these existing liabilities. In the instance that the arrears present exceed the sum recovered - you will, where necessary, be liable to pay Our Fee from your own funds.

What if I still owe the lender who mis-sold me PPI money?

If there is an outstanding balance with your creditor, they may have the right to use your compensation to pay the outstanding balance.

How long will it take to recover my PPI charges?

The duration of the process for obtaining historical account information from your lenders will vary from business to business. It is dependent on a number of factors, including lender backlogs. Once we have obtained confirmation of a PPI policy and submitted the complaint to the lender, we should have a final response within 8-12 weeks.

I have started a PPI claim myself, can you help me?

Claim Hunters Limited will assess the stage of your claim and tailor our service to ensure that the claim is managed effectively within required time frames.

When will I have to pay your fees?

You must pay our fee within 14 days of the day on which the Sum Recovered is paid to you, or to such other party. If the compensation is in the form of a reduction, write off, cancellation or waiver, the fee is payable on the day in which this takes place, or is agreed (whichever happens first)

Is my information safe with you?

We are registered under the Data Protection Act 1998, number Z2086352 and we take the greatest care to keep your personal information confidential.

Who else can help?

If you need further help or would like to re-claim yourself for free, you can call your bank directly. Alternatively, you can contact the Financial Ombudsman Service (www.financialombudsmanservice.org.uk) or the Financial Services Compensation Scheme (www.fscs.org.uk), in the event that you were mis-advised and the firm has since failed, to seek redress independently and for free in relation to mis-sold products.

What if I'm not happy with the service?

We pride ourselves on providing a professional service. If you are not happy with our service in any way, we would like to hear about it. Please address your complaint in writing to:

Complaints Manager
Claim Hunters Limited
30 Clarendon Road
Watford
Hertfordshire
WD17 1JJ
Email: aftersales@claimhunters.com

Alternatively, you may complain by calling our Freephone number 0800 772 3164 or by email to complaints@claimhunters.com.

We will log and provide a reference number which will be sent as a written or electronic acknowledgement of a complaint within five business days of receipt, giving the name or job title of the individual handling the complaint for the business, together with details of the business's internal complaints handling procedures. We will provide you with our final response to your complaint within 8 weeks.

If a complaint is not resolved after eight weeks, you may refer the matter to the Financial Ombudsman Service. Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123 (from a mobile).

If you are not satisfied with our final response - You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response. If you do not refer your complaint in time, the Financial Ombudsman Service cannot consider your complaint unless exceptional circumstances apply.


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